IT Operations

In the face of heightened financial and regulatory scrutiny, IT departments are faced with juggling an increased workload with less room for error, all while managing the relentless complexities of emerging or disruptive technologies. Substantial and rapid growth, new lines of business, various channels, and rapidly changing requirements add to the challenge of aligning business strategy with IT. Concanon’s uniquely engineered Business and IT alignment melds knowledge, skills, and resources so we can work smarter, not harder.

THE CONCANON SOLUTION

Concanon offers a wide variety of solutions in the form of staff augmentation, assessments, and Professional Services. As veteran Management and Professional Services consultants, we understand the value of strategically aligned service operations, clear management analysis, and practical implementation techniques that yield measurable return on investment. Our highly-regarded consulting services can help you address a wide variety of business challenges within the Information Technology sphere, allowing you to aim your focus at achieving your goals confident about what is happening behind the scenes.

Operational Analytics for IT

IT infrastructure is designed to increase business value and optimize operations – IT departments must understand business needs and ensure that they are implementing applications critical to business services. Concanon’s IT Operations Analytics team helps turn terabytes of operational data into understandable and actionable insights for more effective and efficient problem resolution.

IT Monitoring Assessments

Monitoring IT systems performance is best when it is linked to key business processes or customer interactions. Using IT monitoring to develop cross-organizational visibility while monitoring service levels against commitments is a best practice today. While metrics are essential, it is crucial that IT ensures a business context to what they are measuring and keeps a clear relationship between the measured parameter and business goals. Concanon’s IT Monitoring Assessment determines your organization’s monitoring maturity and identifies a roadmap for improvement.

Strategic Planning

Ongoing communication between business and IT leaders is critical to effectively allocated resources to maximize turnover and ROI. Concanon’s Strategic Planning solutions helps organizations detail comprehensive monitoring plans that align with business objectives and turn them into measurable IT services.